Production & Shipping Times
Our Production Time
Every gift is made to order and typically ready to ship within 3–5 business days. Production times may vary slightly depending on the product and order volume.
Orders Shipping to the USA
Once production is complete, most orders arrive within approximately 2–5 business days using standard shipping.
Custom coins are the exception and may take up to 14 business days for delivery after production.
Orders Shipping to Canada
Once production is complete, most orders arrive within approximately 4–8 business days using standard shipping. Delivery times may vary depending on location and customs processing.
Custom coin orders are faster, typically arriving within approximately 3 business days after production.
Will I Receive Tracking?
Yes! Once your order ships, tracking information will be sent to the email address provided at checkout.
Can You Guarantee Delivery by a Specific Date?
Delivery estimates are provided as a guide, and exact arrival dates cannot be guaranteed. Production times, carrier delays, weather, holidays, and customs processing may affect delivery.
Could My Order Arrive in More Than One Package?
Yes. If your order includes multiple items, they may be produced or shipped separately and arrive in more than one package.
Ordering for a Special Occasion?
We recommend ordering as early as possible for birthdays, anniversaries, holidays, and other important dates, especially for orders shipping to Canada.
Care
Care Instructions
A little gentle care will help preserve your leather wallet and its personalized design:
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Clean with a soft, clean cloth lightly dampened with water.
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Gently wipe away dirt or smudges rather than scrubbing.
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Avoid soaking or saturating the leather with water.
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Do not use chemical cleaners, alcohol, harsh detergents, or abrasive cleaning products.
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Avoid abrasive brushes or rough materials that could damage the leather or personalized design.
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Use plain water whenever possible. A small amount of mild soap should only be used when absolutely necessary.
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Allow the wallet to air dry naturally if it becomes damp.
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Store in a clean, dry place when not in use.
For printed wallet styles, take extra care not to scrub the personalized area, as excessive friction may damage the design.
FAQ
What is the wallet made from?
The wallet is crafted from genuine full-grain cowhide leather in a classic brown finish.
How large is the wallet?
The wallet measures approximately 4" x 3.5" when folded and 8" x 3.5" when fully opened.
What can the wallet hold?
The wallet includes space for bills and credit cards along with a clear ID window for a driver's license or identification card.
Is the personalization a removable decal?
No. Depending on the design selected, your personalization is either permanently printed onto the wallet or engraved into the leather. It is not a removable sticker or decal.
Are all leather wallets personalized the same way?
No. Some styles feature a printed design on the outer front of the wallet, while others feature engraving on the inner section. The personalization style for your specific wallet will be shown on the product page.
Will genuine leather look exactly the same on every wallet?
Because genuine leather is a natural material, slight variations in texture, grain, and appearance may occur. These natural differences help make each wallet unique.
Is the wallet suitable for everyday use?
Yes. Full-grain leather is valued for its durability, making the wallet suitable for regular everyday use when properly cared for.
Pink Cloud Guarantee
At Joy Filled Recovery, every gift is made to order with care and purpose. We know these pieces often celebrate milestones, recovery journeys, and people who mean more than words can say. That’s why quality matters deeply to us.
Our Pink Cloud Guarantee means we’ll take care of you if something isn’t right. If your item arrives damaged, defective, incorrect, or there is a problem with the quality or production of your order, please contact us. We will review the issue and make it right with a replacement, correction, or other appropriate solution.
Because our personalized gifts are created specifically for you, they cannot be returned or refunded for changes of mind, ordering the wrong size or option, or personalization details entered incorrectly at checkout.
If you realize you submitted incorrect personalization or selected the wrong option, please still reach out to us. While we cannot replace a correctly produced personalized item at no charge, we’re happy to offer a discounted reprint or replacement rate to help make correcting the order more affordable.
Please carefully review all names, dates, clean or sobriety dates, milestone numbers, spelling, photos, sizes, options, and other personalization before submitting your order. Your gift will be created using the information you provide.
We put a great deal of care into every piece that leaves Joy Filled Recovery, and we want the gift you receive to be something you’re proud to give, display, or carry with you. If there is ever an issue with the quality, production, or accuracy of your item that is caused by us, we will make it right 100% of the time. If the item was produced correctly according to the information submitted with your order, it is considered a final sale.
That’s our Pink Cloud Guarantee — thoughtful gifts, made with care, and a team that stands behind what we create.