Production & Shipping Times
Our Production Time
Every gift is made to order and typically ready to ship within 3–5 business days. Production times may vary slightly depending on the product and order volume.
Orders Shipping to the USA
Once production is complete, most orders arrive within approximately 2–5 business days using standard shipping.
Custom coins are the exception and may take up to 14 business days for delivery after production.
Orders Shipping to Canada
Once production is complete, most orders arrive within approximately 4–8 business days using standard shipping. Delivery times may vary depending on location and customs processing.
Custom coin orders are faster, typically arriving within approximately 3 business days after production.
Will I Receive Tracking?
Yes! Once your order ships, tracking information will be sent to the email address provided at checkout.
Can You Guarantee Delivery by a Specific Date?
Delivery estimates are provided as a guide, and exact arrival dates cannot be guaranteed. Production times, carrier delays, weather, holidays, and customs processing may affect delivery.
Could My Order Arrive in More Than One Package?
Yes. If your order includes multiple items, they may be produced or shipped separately and arrive in more than one package.
Ordering for a Special Occasion?
We recommend ordering as early as possible for birthdays, anniversaries, holidays, and other important dates, especially for orders shipping to Canada.
Care
Protect Your Ornament for Years to Come
Gently dust or wipe the ornament with a soft microfiber cloth.
Avoid abrasive cleaners, rough cloths, and harsh chemicals.
Handle the printed surface carefully and avoid scratching or scraping it.
Keep away from excessive heat and open flames.
After the holidays, store the ornament in its gift box or protective packaging in a cool, dry place to help prevent scratches and damage.
FAQ
Is the ornament made from glass?
No. Our ornaments are made from durable acrylic, making them lightweight and much less fragile than traditional glass ornaments.
Will it weigh down my Christmas tree branches?
No. Acrylic is lightweight, so the ornament hangs comfortably on most Christmas tree branches without excessive weight.
Is the personalization a sticker or vinyl?
No. Names, dates, photos, and other personalized elements are incorporated into the professionally printed design. There are no removable vinyl letters or stickers to peel away.
Does the ornament come ready to give?
Yes. Every ornament includes a gift box, making it easy to give while also providing a convenient way to protect and store the ornament between holiday seasons.
Will my personalization be permanently part of the design?
Yes. Your personalization becomes part of the finished printed artwork rather than being temporarily attached afterward.
Can I send it directly to the recipient?
Yes. You can use the recipient's address as the shipping address at checkout, and the included gift box makes it especially convenient for direct gifting.
Pink Cloud Guarantee
At Joy Filled Recovery, every gift is made to order with care and purpose. We know these pieces often celebrate milestones, recovery journeys, and people who mean more than words can say. That’s why quality matters deeply to us.
Our Pink Cloud Guarantee means we’ll take care of you if something isn’t right. If your item arrives damaged, defective, incorrect, or there is a problem with the quality or production of your order, please contact us. We will review the issue and make it right with a replacement, correction, or other appropriate solution.
Because our personalized gifts are created specifically for you, they cannot be returned or refunded for changes of mind, ordering the wrong size or option, or personalization details entered incorrectly at checkout.
If you realize you submitted incorrect personalization or selected the wrong option, please still reach out to us. While we cannot replace a correctly produced personalized item at no charge, we’re happy to offer a discounted reprint or replacement rate to help make correcting the order more affordable.
Please carefully review all names, dates, clean or sobriety dates, milestone numbers, spelling, photos, sizes, options, and other personalization before submitting your order. Your gift will be created using the information you provide.
We put a great deal of care into every piece that leaves Joy Filled Recovery, and we want the gift you receive to be something you’re proud to give, display, or carry with you. If there is ever an issue with the quality, production, or accuracy of your item that is caused by us, we will make it right 100% of the time. If the item was produced correctly according to the information submitted with your order, it is considered a final sale.
That’s our Pink Cloud Guarantee — thoughtful gifts, made with care, and a team that stands behind what we create.