Recovery Sisters Heart Ornament | Mirror Charm

Our Production Time

Every gift is made to order and typically ready to ship within 3–5 business days. Production times may vary slightly depending on the product and order volume.

Orders Shipping to the USA

Once production is complete, most orders arrive within approximately 2–5 business days using standard shipping.

Custom coins are the exception and may take up to 14 business days for delivery after production.

Orders Shipping to Canada

Once production is complete, most orders arrive within approximately 4–8 business days using standard shipping. Delivery times may vary depending on location and customs processing.

Custom coin orders are faster, typically arriving within approximately 3 business days after production.

Will I Receive Tracking?

Yes! Once your order ships, tracking information will be sent to the email address provided at checkout.

Can You Guarantee Delivery by a Specific Date?

Delivery estimates are provided as a guide, and exact arrival dates cannot be guaranteed. Production times, carrier delays, weather, holidays, and customs processing may affect delivery.

Could My Order Arrive in More Than One Package?

Yes. If your order includes multiple items, they may be produced or shipped separately and arrive in more than one package.

Ordering for a Special Occasion?

We recommend ordering as early as possible for birthdays, anniversaries, holidays, and other important dates, especially for orders shipping to Canada.

Care Instructions

A little gentle care will help keep your ceramic ornament looking its best:

• Remove dust and fingerprints with a soft, slightly damp cloth.

• Gently wipe or roll the cloth across the surface rather than scrubbing.

• Avoid abrasive cleaners, rough cloths, scouring pads, or harsh chemicals.

• Do not soak or submerge the ornament in water.

• Dry completely after cleaning.

• Handle carefully, especially when hanging or removing it from display.

• Avoid dropping or striking the ornament against hard surfaces, as ceramic may chip or break.

• When storing, wrap or cushion the ornament to help protect it from scratches and impact.

With proper care, your ornament can remain a meaningful keepsake for many years.

What is the ornament made from?

The ornament is crafted from high-quality ceramic with a smooth, polished finish.

Is the ornament clear or transparent?

No. The ceramic has a solid white base, allowing the colors and details of the printed design to stand out beautifully.

Is the design printed on both sides?

No. The design is printed on one side of the ornament.

How is the design applied?

The artwork is printed edge-to-edge using UV printing technology for a vibrant, detailed finish.

Does the ornament come with something to hang it with?

Yes. Each ornament includes a gold hanging cord, so it arrives ready to display.

How large is the ornament?

The heart measures approximately 2.9 inches tall by 3 inches wide.

Is the personalization a removable decal?

No. Names, dates, photos, messages, and other personalized details are incorporated into the finished printed design and are not removable stickers or decals.

Can I use the ornament somewhere other than a Christmas tree?

Absolutely. Its heart shape makes it a meaningful keepsake for Christmas, recovery milestones, memorials, anniversaries, celebrations, or year-round display.

Is ceramic breakable?

Yes. Ceramic is durable for normal display but can chip or break if dropped or struck against a hard surface, so it should be handled with care.

At Joy Filled Recovery, every gift is made to order with care and purpose. We know these pieces often celebrate milestones, recovery journeys, and people who mean more than words can say. That’s why quality matters deeply to us.

Our Pink Cloud Guarantee means we’ll take care of you if something isn’t right. If your item arrives damaged, defective, incorrect, or there is a problem with the quality or production of your order, please contact us. We will review the issue and make it right with a replacement, correction, or other appropriate solution.

Because our personalized gifts are created specifically for you, they cannot be returned or refunded for changes of mind, ordering the wrong size or option, or personalization details entered incorrectly at checkout.

If you realize you submitted incorrect personalization or selected the wrong option, please still reach out to us. While we cannot replace a correctly produced personalized item at no charge, we’re happy to offer a discounted reprint or replacement rate to help make correcting the order more affordable.

Please carefully review all names, dates, clean or sobriety dates, milestone numbers, spelling, photos, sizes, options, and other personalization before submitting your order. Your gift will be created using the information you provide.

We put a great deal of care into every piece that leaves Joy Filled Recovery, and we want the gift you receive to be something you’re proud to give, display, or carry with you. If there is ever an issue with the quality, production, or accuracy of your item that is caused by us, we will make it right 100% of the time. If the item was produced correctly according to the information submitted with your order, it is considered a final sale.

That’s our Pink Cloud Guarantee — thoughtful gifts, made with care, and a team that stands behind what we create.